Tax Season Customer Service

- Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
- Research, analyze and determine an appropriate course of action for TurboTax customers.
- Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
- Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
- Document all issues, resolution and follow up action.

- Outstanding problem-solving skills
- Displays patience, empathy, an ability to manage stress, the ability to work under pressure
- Skilled and efficient in writing and verbal communication
- Outstanding listening skills
- Provides knowledgeable, friendly and eloquent customer service
- Understanding how to navigate and efficiently use tools

No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard! In order to service a client through the Arise Platform, you must pass a series of assessments, pay for and successfully complete a virtual certification course.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

Providing exceptional Inbound Customer Service & Software Tech Support

- Register to use the Arise Platform
- Select a client opportunity
- Enroll in a certification course to prepare to service
Visit ariseworkfromhome.com/equipment to view computer and equipment requirements