Use your customer service experience to provide billing support to a Cable and Internet Company’s customers, all from th...
Use your customer service experience to provide billing support to a Cable and Internet Company’s customers, all from the comfort of your own home!
COMPANY OVERVIEW The Cable and Internet Company provides its residential customers with video, phone, and high-speed Internet services. They deliver the best cable and internet services in the nation that gives their customers instant access to the services that matter the most to them – anywhere, anytime.
WHAT TO EXPECT: - Supporting customers with questions about their bills - Identifying additional offerings that may be a fit for the customer - Suggesting appropriate upgrades and add-on services - Ensuring that issues are resolved during the first call and call to the customer’s satisfaction - Coding sales with extreme detail for installers to ensure a smooth experience for the customer
WHAT IT TAKES TO SUCCEED: - Excellent communication skills and ability to build trust and confidence - Understanding of “client call flow” - Driven to identify and suggest appropriate products and services - Strive to resolve technical issues on the first call - Knowledge of program processes and policies - Understand “client call flow”
EDUCATION NECESSARY: No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard! In order to service a client through the Arise Platform, you must pass a series of assessments, pay for and successfully complete a virtual certification course.
Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.
WHAT YOU'LL BE DOING: Providing excellent inbound, billing customer support for a leading Cable and Internet Company.
WHAT YOU NEED TO GET STARTED: - Register to use the Arise Platform - Select a client opportunity - Enroll in a certification course to prepare to service